Refund and Fees Policy
1. Types of fees
- NVCC service fee: our charge for consultancy, document checking, form preparation and handling.
- Government and third-party fees: embassy or consulate visa fees, visa application centre fees, courier, translation, photographs and similar costs set by others.
All fees are shown on your quote or invoice before you pay. Prices are in Sri Lankan Rupees (LKR) unless stated otherwise.
2. Refunds of our service fee
- Before we start work: full refund of the service fee.
- After we have started work but before submission: we refund the service fee less a fair charge for work already done, which we will explain to you in writing.
- After your application has been submitted: the service fee is not refundable, because the service has been performed.
- If we cannot provide the service because of our own error: full refund of the service fee.
3. Government and third-party fees
These are paid to others and are refundable only if, and to the extent that, the third party refunds them to us.
4. Visa refusal
A visa refusal by the destination country is not by itself a ground for a refund, because the decision is not ours (see our Visa Consultancy Disclaimer). If the refusal was caused by an error on our part, contact us and we will review it fairly.
5. How to ask for a refund
Email info@navivisas.com with your invoice number. We aim to reply within 10 working days and to pay approved refunds within 14 working days, by the original payment method where possible. Card refunds go through PayHere and may take longer to appear on your statement.
6. Your statutory rights
This policy does not affect any rights you have under the Consumer Affairs Authority Act No. 9 of 2003 or other applicable law.